Model View Troubleshooting |
 
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Model View Troubleshooting |
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The following troubleshooting guide should be useful if you experience problems with the Model View. The facility works perfectly for the vast majority of users, but some users may experience a blank Model View which is incapable of displaying anything.
If at any stage you attempt a suggested corrective action and it does not help, repeat the guide from Step 1.
1.Does this problem occur with all models, including standard examples? If yes, go to Step 6, otherwise proceed to Step 2.
2.Can this model be opened in the Flexcom Database Viewer? This package may be launched from within Flexcom itself (via the Tools menu) or from the Windows Start Menu (under the Flexcom sub-section). If yes, try running Flexcom with default settings from the Windows Start Menu. If no, proceed to Step 3.
3.Was this analysis run with a later version of Flexcom than the one which you are currently using? There is a possibility that the database format may not be compatible. If yes, try re-running the analysis in this version of Flexcom. If no, proceed to Step 4.
4.Is this a Flexcom 8.2.3 analysis which also contains Point Masses? Flexcom 8.2.3 experiences problems when the number of point masses is an integer multiple of eight. If yes, either add some token point masses (with a mass of zero), or re-run the analysis in a later version of the software. If no, proceed to Step 5.
5.Is this a large model with tens of thousands of nodes/elements? If yes, and you have a 32-bit version of Flexcom installed, try installing the 64-bit version of Flexcom to see if that helps. If no, or you already have a 64-bit version of Flexcom installed, please Contact Wood with a copy of your model file.
6.Are you accessing Flexcom via Remote Desktop or Terminal Services? If yes, Flexcom uses DirectX which is not generally compatible with Remote Desktop or Terminal Services. To view the Model View, you must open your models on a computer to which you are directly logged-in. If no, proceed to Step 7.
7.Can you open any models in the Flexcom Database Viewer? If yes, try running Flexcom with default settings from the Windows Start Menu. If no, proceed to Step 8.
8.Try running the DirectX Diagnostic Tool. Search for the program “DxDiag.exe” on your machine and run it. This program is typically located in your Windows system folder or one of its sub-folders. The easiest way to find it is to use the “Search Programs” option which is located immediately above the Windows Start Button after pressing it. The DirectX Diagnostic Tool checks your DirectX and display driver installation. Once it’s running, click on the tab titled “Display 1”. The entry “Direct3D Acceleration” should read “Enabled”. If it does not, upgrade your display drivers (search your computer manufacturer's website for appropriate downloads for your system) and then reinstall DirectX from the Flexcom installation. If it does, proceed to Step 9.
9.Are you running on a laptop and does the Model View work when on the battery but not when charging, or vice versa? If yes, some laptops have dual graphics adapters (one which is used in a high-performance, high-power, setting and one which is used in a low-performance, low-power, setting) and you may be experiencing a problem with one of these adapters. It is assumed that you have already ensured that you are running the most up-to-date display drivers in Step 8. It may be possible to alter settings that will configure Flexcom to use one adapter exclusively. Consult your computer vendor for instructions. If no, Contact Wood.